1. Returns within 30 days
  2. For hygiene reasons all returned items must not be uses, not even tried. Please use the test sample to match colour before opening whole package.
  3. Free returns for UK customers using the free return sticker. But if customer wants to exchange twice or more, a small postage fee will be charges.
  4. International customers will be responsible for return postage.
  5. Before returning, please check the hygiene band (silver ties) must nor be removed from the clipboard and hair should still be attached to the clipboard

We accept returns within 30 days of the order being received however, due to hygiene reasons, we are unable to accept back hair that has been tried or used. In order to receive your full refund, please use the test sample provided to match to your own hair before opening the entire set. The hygiene band (silver ties) must also still be intact and hair must remain attached to the clipboard. Returns for UK customers are entirely free using the enclosed returns sticker but if you would like to exchange twice or more, a small postage fee will be charged. International customers are responsible for return postage on their orders.