FAQ

How to use Clip in Hair Extensions?

Our clip-in hair extensions are designed to blend seamlessly into natural hair, adding volume and length without appearing visible. Firstly, section your hair in two locations where you would like to position the weft. Then using the attached clips, fasten the hair just below the parting using all clips across the width of the head. High-quality clips with silicone inserts ensure no snagging or slipping is involved with extension application and once blended, extensions will go unnoticed. The weft should feel light and comfortable in position but feel free to adjust in order to get the desired look.

How to care for my clip in hair extensions?

The better your extensions are cared for the longer it is they’re likely to last so it’s important to maintain a regular routine to ensure they’re always looking their best. Try staying away from sulphate based shampoos and use a good quality leave-in conditioner to maintain moisture when washing. Excessive heat from drying and styling may also cause hair to lose life so try to keep this to a minimum, using a heat-protection spray whenever possible. Make sure you also brush extensions regularly and store them on a flat surface to avoid unnecessary tangling.

What is the difference between normal human hair extensions?

Human hair extensions are 100% human hair and can last around 3 months dependent on how they are cared for. Remy extensions are also 100% human hair that is known to last around 6-9 months if treated well. The difference between the two is that Remy have a protective layer of cuticles still intact in a root to tip direction, ensuring a visible natural shine and healthy looking hair.

Can hair extensions be styled and coloured?

You can use heated styling products on your extensions but we recommended using a high-quality protective spray beforehand, as the lifespan and visual appearance of the hair may be reduced the more heat it is exposed to. In regards to colouring hair, Hairello extensions have gone through existing dyeing processes already to achieve the range of shades available. In order to maintain a healthy looking weft, it is not suggested you use more colouring products on extensions and if done so, it will remain at your own risk.

How to choose my perfect colour?

Our online colour chart can be used to decide your perfect shade for your new extensions. For extra reassurance, we’re always on hand to help select a colour so you can also send us an image via email or a small piece of your hair to this address:

Unit 21 Wilson Park

Monsall Road

Manchester

M40 8WN

Can I wash and blow dry the hair extensions?

Hair extensions do not receive the same natural oils as hair attached to the scalp so it is advised they’re only washed when they become difficult to manage and style. Hairello extensions can also be blow-dried but it is recommended this be done on a low heat to prevent any damage to the hair.

How to track my order?

Your tracking number will be provided to you once your order has been processed our end. Please go to royalmail.com and enter your tracking number in the required section.

How long does shipping normally take?

Standard UK orders shipped Royal Mail First Class should take 1-2 working days to arrive to you and Special Delivery orders should be delivered the next working day. For International Orders, delivery can take up to 7 working days to arrive.